Medical Practices

Make patient payments easier to collect and understand

A practice may take a copay at the desk, collect a balance through a portal, and bill a treatment plan over time. Each channel can carry a different cost and create a different task for staff. We look at the whole collection process, not just the terminal rate.

Medical staff working at a practice front desk

Where we focus

Every way patients pay

The cost of in-person, keyed, portal, and stored-card payments.

Duplicate fees

Duplicate gateway or equipment fees after software changes.

Reporting

How locations and providers appear in reporting.

Financing and recurring payments

Patient financing and recurring payment terms.

Contracts and leases

Contract dates and equipment leases.

Laptop and stethoscope on a desk

Security and privacy

Card data and patient information have separate security and privacy requirements. We can review the payment workflow and identify questions to raise with your technology and compliance teams.

We work with dental, optical, primary care, specialty, and other practices.

Frequently asked questions

A practice may take a copay at the desk, collect a balance through a portal, and bill a treatment plan over time. Each channel can carry a different cost and create a different task for staff.

We focus on the cost of in-person, keyed, portal, and stored-card payments; duplicate gateway or equipment fees after software changes; how locations and providers appear in reporting; patient financing and recurring payment terms; and contract dates and equipment leases.

No. We look at the whole collection process, not just the terminal rate, so you can see what collecting from patients costs today and where it could be simpler.

Card data and patient information have separate security and privacy requirements. We can review the payment workflow and identify questions to raise with your technology and compliance teams.

We work with dental, optical, primary care, specialty, and other practices. See our pages for dental practices and optometrists, or start with a complimentary payment audit.

One statement. A clear answer. No pressure.

Share a statement and the name of your practice management system. We will show you what collecting from patients costs today and where it could be simpler.